Mastering The Cost Question: Turning "Price Shoppers" Into Patients

Navigating patient inquiries about costs is a pivotal skill for dental receptionists. Often, one of the first questions potential patients ask is, "How much does it cost?"

This frequent inquiry can leave the impression that callers are simply shopping around for the lowest price. However, with the right approach, these callers can be converted into loyal patients.

Write your awesome label here.

What You'll Learn

The most common excuse for not booking a patient is "they were just price-shopping". But those patient's go somewhere!

This course will teach you how to turn your "price-shoppers" into patients.

How to answer the dreaded "cost question" the right way

How to take the power of the conversation

Promoting your Practice

What questions to ask and how to engage your callers

Closing the call and confirming your new patient

Course Lessons

Meet the instructor

Drawing from my background in leadership development, I've collaborated with government leaders in New Zealand and mentored CPAs across Canada, steering impactful strategies. Previously, as Operations Manager for an international recruitment company, I managed two teams, improving efficiency and developing national tools to support our work.

Now at RevUp Dental, I lead the Call Quality team, delving into thousands of calls monthly to pinpoint what enhances dental practices' services. Leveraging insights gleaned from analyzing call data, we've partnered with dental practices to optimize their operations, driving enhanced patient experiences and a 50% increase in patient bookings.

Passionate about revolutionizing dental service delivery, I'm committed to refining strategies that set new standards in patient care and practice efficiency.

Patrick Jones - Course author

Mastering The Cost Question

Turning "Price Shoppers" into Patients