Reducing Cancellations and No-Shows

Understand the psychology behind patient commitments and craft compelling reminder systems. Explore strategies to significantly minimize holes in your schedule, and learn how to effectively communicate with patients to ensure they are committed to their appointments.

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What You'll Learn

Understand the psychology behind missing dental appointments and explore strategies to mitigate this issue.

Why patients cancel

Confirmations, reminders and automated messaging

First impressions and gain commitment from your patients

Cancellation fees and when to use them

Change future behaviour

Course Lessons

Meet the instructor

Drawing from my background in leadership development, I've collaborated with government leaders in New Zealand and mentored CPAs across Canada, steering impactful strategies. Previously, as Operations Manager for an international recruitment company, I managed two teams, improving efficiency and developing national tools to support our work.

Now at RevUp Dental, I lead the Call Quality team, delving into thousands of calls monthly to pinpoint what enhances dental practices' services. Leveraging insights gleaned from analyzing call data, we've partnered with dental practices to optimize their operations, driving enhanced patient experiences and a 50% increase in patient bookings.

Passionate about revolutionizing dental service delivery, I'm committed to refining strategies that set new standards in patient care and practice efficiency.

Patrick Jones - Course author