Advanced Phone Skills:

Take your phone skills to the next level with this course designed for front desk staff ready to refine their approach and consistently convert more patient calls into booked appointments.

Through real-world examples, interactive exercises, and optional AI call simulations, you’ll gain the tools to turn every call into an opportunity. Perfect for teams aiming to boost booking rates and deliver five-star patient experiences.

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What You'll Learn

You’ll learn how to take control of conversations, ask smarter questions, build instant rapport, and promote your practice with confidence.

Nail the first 7 seconds of every call!

Set the tone with transition questions.

Promote your practice and stand out from your competitors.

Practice with an AI patient simulator!

Ask questions to impress your patients.

Extra tricks and tips to really stand out.

Course Lessons

Meet the instructor

Drawing from my background in leadership development, I've collaborated with government leaders in New Zealand and mentored CPAs across Canada, steering impactful strategies. Previously, as Operations Manager for an international recruitment company, I managed two teams, improving efficiency and developing national tools to support our work.

Now at RevUp Dental, I lead the Call Quality team, delving into thousands of calls monthly to pinpoint what enhances dental practices' services. Leveraging insights gleaned from analyzing call data, we've partnered with dental practices to optimize their operations, driving enhanced patient experiences and a 50% increase in patient bookings.

Passionate about revolutionizing dental service delivery, I'm committed to refining strategies that set new standards in patient care and practice efficiency.

Patrick Jones - Course author